Return, Replacement & Refund Policy

At DEUPLUXE, we take utmost care to ensure that every order reaches you safely and in perfect condition. Due to the personal-use and hygiene-sensitive nature of fragrance products, all products are non-returnable and non-refundable once delivered.

However, a replacement may be provided only if the product received is damaged, broken, leaking, or incorrect at the time of delivery.

Replacement Eligibility

To request a replacement, customers must provide a clear and continuous unboxing video showing:

• The sealed outer package before opening
• The shipping label clearly visible
• The complete unboxing process without any cuts or edits
• The damaged, leaking, broken, or incorrect product clearly visible

An unboxing video is mandatory for all replacement claims. Claims without a proper unboxing video may not be accepted.

Please email the unboxing video along with your Order ID, registered name, and contact number to:

hello.deupluxe@gmail.com

Once your claim is reviewed and approved, DEUPLUXE will arrange a replacement within 3–4 working days.

Important Conditions

Products are not eligible for return, refund, or replacement due to:

• Change of mind
• Dislike of fragrance
• Personal scent preference
• Longevity or projection expectations
• Incorrect product selection by the customer
• Minor variations in fragrance perception, packaging, or colour

Note: Fragrance perception and performance may vary depending on skin chemistry, weather, application method, storage conditions, and individual sensitivity.